Refund and Returns Policy

At LadyBell, customer satisfaction is our highest priority. We carefully inspect every item before dispatch to ensure top quality. However, if you receive a damaged, defective, or incorrect product, we offer a hassle-free return, exchange, or refund process subject to the terms outlined below.

1. Eligibility for Return & Exchange

You may request a return or exchange within 7 days of receiving your product under the following conditions:

• Damaged or Defective Item: The product arrived broken, torn, defective, or in damaged condition.
• Incorrect Product Delivered: You received a different size, color, or item from what you ordered.
• Missing Items: Any parts, accessories, or items were missing from your delivered package.

2. Conditions for Return

To be eligible for a successful return, exchange, or refund:

• The item must be unused, unwashed, unworn, and undamaged.
• The product must be in its original packaging with all original labels, hangtags, manuals, and accessories intact.
• Proof of purchase (such as order ID, invoice, or receipt) must be provided.
• Unboxing Video Requirement: We strongly advise taking a continuous unboxing video while opening the parcel to quickly resolve damage or missing item claims.

3. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, certain product categories are non-returnable and non-refundable unless defective upon arrival:

• Undergarments, innerwear, and intimate apparel.
• Cosmetics, skincare, and opened beauty products.
• Items purchased on clearance sales, flash discounts, or promotional giveaways.

4. Exchange Procedure

1. Contact our customer support team via phone (+8801332300783) or email (info@ladybell.bd) within 7 days of receiving your package.
2. Provide your order ID, photos, and video of the issue/product.
3. Once approved, return the item through a local courier or our designated pickup service.
4. Upon inspection and verification at our warehouse, we will ship the replacement item to you.

5. Return Shipping Charges

• If the mistake is ours (e.g., wrong item sent, defective product), LadyBell will cover all return and re-delivery shipping costs.
• If you wish to exchange due to personal preference (e.g., choice of a different color or size change where correct item was delivered as ordered), you will be responsible for the courier charges.

6. Refund Policy

If a replacement is not available in stock, or if a returned item meets our refund criteria:

• Processing Time: Approved refunds will be processed within 7 to 10 working days.
• Refund Method: Refunds will be credited to your original payment method (e.g., Mobile Financial Services like bKash/Nagad/Rocket, or direct Bank Transfer).
• Note: Original shipping/delivery charges are non-refundable unless the return is due to an error on our end.

Contact Us

If you have any questions or need assistance with returning or exchanging a product, please contact us:

• Phone: +8801332300783
• Email: info@ladybell.bd