Shipping and Delivery Policy
At LadyBell, we are committed to delivering your orders accurately, in good condition, and on time. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment of products purchased on our website.
1. Delivery Coverage
- We deliver products to almost all locations across Bangladesh through our trusted third-party courier partners.
- Please ensure that you provide a complete, precise delivery address along with an active contact number during checkout to avoid delivery delays.
2. Delivery Timeframes
Estimated delivery times after order confirmation are as follows:
- Inside Dhaka / Local Area: 2 to 3 business days.
- Outside Dhaka / Nationwide: 3 to 5 business days.
Note: Delivery times are estimates and may vary slightly due to weather conditions, transport disruptions, peak festival seasons, or courier service limitations.
3. Shipping Charges
- Shipping charges are calculated based on your delivery location and will be displayed during the checkout process.
- Standard Rates:
- Inside Dhaka / Local: BDT 70 (or as specified at checkout)
- Outside Dhaka: BDT 130 (or as specified at checkout)
- Promotional offers (such as Free Delivery) may apply from time to time based on order threshold or campaign conditions.
4. Order Tracking
- Once your parcel is handed over to our courier partner, you will receive a tracking link or consignment number via SMS or email.
- You can track the live status of your order using the provided tracking details.
5. Cash on Delivery (COD) & Verification
- We offer Cash on Delivery (COD) for most locations in Bangladesh.
- For COD orders, our customer support team may call or text you to confirm your order details before dispatching.
- In certain cases or for high-value orders, an advance partial payment (such as the delivery charge) may be requested prior to dispatch.
6. Delivery Protocol & Parcel Inspection
- Upon delivery, please verify the external packaging for any severe visible physical damage before receiving it.
- If the parcel appears tampered with or severely damaged from the outside, you may refuse to accept it and inform our customer support immediately.
7. Unsuccessful Delivery Attempts
- Our delivery partners will attempt to contact you up to 2–3 times to complete delivery.
- If you are unavailable or fail to receive the call after multiple attempts, the package will be returned to our warehouse, and the order will be canceled. Repeated non-acceptance of COD orders may result in restricted COD privileges for future purchases.
Contact Us
If you have any questions, delivery inquiries, or tracking issues, please contact our support team at:
- Phone: +8801332300783
- Email: info@ladybell.bd